FAQs
You can get in touch with our customer support team through the “Contact Us” section on the website.
Simply send an email to customercare@jaipurmorni.com for any complaint.
Our customer care team is always at your service (Monday - Friday, 10:00 am - 6:00 pm IST)
No, we do not indulge in customisation of garments.
Yes, we provide our collection to wholesalers. You can visit the ‘wholesale’ section of our website to know more about it.
The delivery address of your order can be changed only if the order has not been shipped yet. You can track orders from your account section on the website.
If your order has not been shipped yet, you can raise a request by contacting the customer service team on customercare@jaipurmorni.com. Our customer care team is always at your service ( Monday - Friday, 10:00 am - 6:00 pm IST)
Yes, you can reschedule the delivery by emailing us at customercare@jaipurmorni.com.
- You can make online payments using credit cards, debit cards, net banking on our payment gateway.
or
- Cash on delivery (COD) – subject to Pin Code serviceability. You can check the Pin Code serviceability on the respective product page.
Jaipur Morni does not have any exchange policy. However, we offer 7 days to return the article (after receiving the delivery of the product).
The return order is processed if the following conditions are satisfied:
- Product should be unused
- Tags should be intact
- The product(s) clears a quality check at our warehouse.
If all of the above conditions are met, you can claim for a store credit of an equivalent order value.
It usually takes 10-15 working days for the return order to be processed. This is because we raise a reverse pickup with the courier company, which then collects the product from your delivery address. Once the goods are picked up from your address, they are received at the warehouse where they go through a quality check. Once this procedure is completed, we are in a position to send an adequate response to you.
- Log in to your Jaipur Morni account
- Click on 'My Orders' on the left side of the page
- Click 'View Details'
- Click on 'Return' next to the product you want a refund against.
- Select the reason for returning the product.
- Select the Mode of Refund (Store credit)
- Verify that the tags are intact and the product is unused
- Click on 'Confirm'
A message on the top of the page will say 'Your Return requested has been successfully generated’ and a confirmation will be sent to you via E-mail.
Jaipur Morni offers garments in sizes starting from ‘S’ (36) to ‘3XL (46). You can refer to the size guide option on the respective product page to find the perfect fit for you!